What should you do if the insured event occurs? You must immediately contact our medical assistance center by phone and provide the operator with the following details:

1. The Insured's first and last name;
2. The insurance policy number and the insurance period;
3. The name of the insurance company;
4. The Insured's current location and a phone number where you can be reached abroad;
5. The phone number and address of the medical institution, if you are already undergoing treatment.

The assistance company's operators will arrange the necessary medical or other assistance. If you have personally paid for medical services in the country where you are located, you are entitled to seek reimbursement from the Insurance Company upon returning to the Republic of Moldova, by attaching the originals of the following documents to your request:

1. Identity card; 2. Passport used abroad; 3. Insurance policy; 4. Payment receipt for the treatment and/or medication purchased; 5. Medical report or doctor's conclusion, certified with a stamp and signature, indicating the patient's name, diagnosis, and list of services provided; 6. Prescription with the doctor's stamp and the cash receipt showing the cost of each medication.

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